Vorträge
Customers’ Emotions and Switching Intentions When Observing Service Robot Failures: The Role of Service Failure Type, Perceived Injustice and Attribution
- Author(s):
- Liebing, N.; Wilde, A.; Schmitz, G.
- Name of Event:
- 23. Workshop Dienstleistungsmarketing
- Location:
- Universität des Saarlandes
- Year:
- 2024